Refund policy
Return, Refund & Cancellation Policy
Last updated: 18 June 2026
Order cancellations
You may request the cancellation of your order until the order, or the relevant item, has entered preparation or fulfillment with our logistics partner.
To request a cancellation, please contact us as soon as possible at info@royvirok.com, including your order number and the email address used for the purchase.
If the order has already been prepared, shipped or handed over to our logistics partner, it can no longer be cancelled. In that case, you may request a return after delivery in accordance with the return policy below.
Right of withdrawal and return window
For eligible online purchases delivered within the European Union, you may request a return within 14 days from the date of delivery.
If the return period ends on a weekend or public holiday, it may be extended to the next business day where applicable.
Return eligibility for fragrances
In accordance with Article 103(e) of Spanish Royal Legislative Decree 1/2007 of 16 November, the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.
Accordingly, fragrances can only be returned if all of the following conditions are met:
- The product is unused.
- The product is unopened and has not been sprayed or tested.
- The original cellophane or seal is fully intact.
- The bottle, box and packaging are in their original condition.
- The product has not been manipulated, damaged or altered.
These conditions apply to ROCKETMEN 100 ml and ROCKETMEN Discovery Size 15 ml.
Opened, used, unsealed, manipulated or damaged fragrance products cannot be returned for hygiene and product safety reasons.
Discovery Size 15 ml
ROCKETMEN Discovery Size 15 ml may be returned only if it is unused, unopened and with its original seal or cellophane fully intact, within the applicable 14-day return period.
Once opened, unsealed, sprayed, tested or used, the Discovery Size cannot be returned or refunded for hygiene and product safety reasons.
Promotional gifts — Discovery Gift
If an order includes a promotional gift, including ROCKETMEN Discovery Size 15 ml, the gift is provided conditionally with the purchase of the main product.
If the main product is returned, the promotional gift must also be returned unused, unopened and with its original seal or cellophane fully intact.
If the promotional gift is not returned, or if it has been opened, used, manipulated or unsealed, ROY VIROK may deduct its retail value from the amount to be refunded.
Promotional gifts have no independent cash or refundable value.
How to request a return
To request a return, please contact us at info@royvirok.com including:
- Your full name.
- The email address used for the purchase.
- Your order number.
- The reason for the return.
- Clear images showing the product, packaging and intact seal or cellophane.
You may also access your customer account to view your orders and, if the order meets the applicable conditions, request a return from your account area.
All return requests are subject to prior review and authorization by ROY VIROK.
Return shipping cost
For returns requested due to withdrawal, change of mind or other reasons not caused by a defect or error by ROY VIROK, the customer is responsible for the return shipping cost.
Where a return label or return flow is provided through Shopify, a flat return shipping fee of €8 may be charged or deducted from the refund amount.
If the product received is defective, damaged or incorrect, ROY VIROK will review the case and assume the appropriate solution in accordance with applicable consumer protection rules.
Inspection and refunds
Refunds are issued only after the returned products have been received and inspected.
If the return is approved, the refund will be processed to the original payment method within 5–10 business days after inspection, subject to the processing times of your bank or payment provider.
If the returned product does not meet the conditions set out in this policy, the return may be rejected and the item may be sent back to the customer at the customer’s expense.
Unauthorized returns
Returns sent without prior authorization may be refused.
If an unauthorized return is received, the item may be returned to the sender at the sender’s expense.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at info@royvirok.com, including photos of:
- The external packaging.
- The product received.
- The damage, defect or incorrect item.
- The shipping label.
Please keep the product and packaging until further instructions are provided.