Need help?
Frequently Asked Questions
ORDERS & SHIPPING
All orders are shipped from Amazon FBA fulfillment centers within the European Union.
This ensures fast delivery, reliable tracking, and secure packaging.
Typical delivery times are:
- Spain, Portugal, France, Italy, Germany: 24-48 hours from dispatch.
- Rest of EU: 3–6 business days from dispatch.
Delivery times may vary during high-demand periods.
Not yet.
International missions will launch soon.
Usually not.
Orders are processed automatically through Amazon FBA and often prepared within minutes.
If you need help, contact us immediately at:
info@royvirok.com
Yes. You will receive a tracking link as soon as your order is dispatched.
RETURNS & REFUNDS
Yes, as long as:
- the perfume is unused,
- the outer cellophane is still sealed, and
- the return request is made within 14 days of delivery.
Used perfumes cannot be returned.
No. For hygiene and safety reasons, samples are non-returnable.
Email us at info@royvirok.com with photos of the damage and your order number.
We will resolve the issue as quickly as possible.
Contact us at info@royvirok.com.
If your return is eligible, we will provide a return label and instructions.
PAYMENTS
We accept Visa, Mastercard, American Express, and other local payment methods available in your country.
Yes.
All payments are encrypted and processed through secure, internationally trusted providers.
PRODUCT QUESTIONS
ROCKETMEN is a Parfum Intense, offering high oil 30% concentration and long-lasting performance.
Our fragrance is crafted in collaboration with a perfumery house based in Grasse, France — the historic capital of haute perfumery.
Both contain the same fragrance.
The discovery size is designed to experience ROCKETMEN before purchasing the full bottle.
Each bottle is crafted individually with a unique gradient.
Minor variations are normal within premium manufacturing standards.
OTHER QUESTIONS
You can reach us at:
info@royvirok.com
We will reply as soon as possible.
Yes.
You can join from our homepage to receive early access to launches, exclusive updates, and cosmic content from the ROY VIROK universe.
Yes.
Upcoming missions include MARSKIND, SINGULARITY, and ROCKETWOMEN.
You can explore them on our Next Missions page.
